CCC’s Tom Ogier, Director of Client Engagement and Solutions, has been named a Silver Award winner for Customer Service Executive of the Year in the 2020 Best in Biz Awards.
We recently spoke with Gretchen Gasser-Ellis, Vice President, Enterprise Operations, about CCC’s Customer Experience First program, or “CX1” as it’s known here.
Building lasting customer relationships takes more than award-winning products and services. Understanding and addressing customer needs – especially when the business environment is challenging, changing and unpredictable – is fundamental.
At CCC, the Customer Experience First program, or CX1 as it’s known internally, was established by CEO Tracey Armstrong over a year ago to strengthen the customer experience.
At CCC, the Customer Experience First program, or CX1 as it’s known internally, was established by CEO Tracey Armstrong over a year ago to strengthen the customer experience.
