Topic: Customer Experience

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The CX1 program has been an incredible vehicle to ensure the “voice of the customer” stays at the forefront of everything we do here at CCC; from the way we look critically at how we operate to how we deliver our products and services.

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“Core values are the basis for everything – for your culture, your business processes, how you treat your people, how you treat your customers,” says Sabrina Horn. “All of that radiates out through your brand. It is essential.”

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