CCC has been named one of the Top Places to Work in Massachusetts in the large employer category for the third year in a row in the 15th annual employee-based survey project from The Boston Globe.
The CX1 program has been an incredible vehicle to ensure the “voice of the customer” stays at the forefront of everything we do here at CCC; from the way we look critically at how we operate to how we deliver our products and services.
While there are many benefits to embracing the advancements in AI, some may argue that the technology is not ready to supplant the value of the human touch—at least not in every case.
As part of CCC’s ongoing Q&A series, we talk with Aaron Reid, Sr. Product Manager, to find out how our customers’ input has impacted the launch of—and subsequent updates to—CCC’s new transactional e-commerce platform, Marketplace.
“Core values are the basis for everything – for your culture, your business processes, how you treat your people, how you treat your customers,” says Sabrina Horn. “All of that radiates out through your brand. It is essential.”
We recently spoke with Nicole McKenna, Senior Director of Product Management, about CCC’s CX1 program and how it’s helped her team hone its view into customer workflows and exact real change—on short notice—to enhance our customer experience.
